Privacy Policy

Effective Date: 20 October 2025 Version: 1.1

1. Who We Are

This website is operated by Dan Cheng, an international property lawyer and Business Development Manager at ZFL Surveyors Ltd, a firm registered and regulated by the Royal Institution of Chartered Surveyors (RICS).

For data-protection purposes:

Dan Cheng acts as the data controller for any personal data collected through this site (for example, contact forms or enquiries).
Where an enquiry or instruction relates to ZFL’s professional services, data may be jointly controlled with ZFL Surveyors Ltd (Company No. 15747969), Registered Office 25 Old Broad Street, London EC2N 1HN, United Kingdom.

2. Information We Collect

We may collect:

Contact details: name, email address, telephone number, postal address.
Professional or service-related data: enquiry messages, project details, documents you send.
Technical data: IP address, browser type and analytics cookies.

Data is collected directly from you when you contact us or communicate by email.

3. How We Use Your Information

We process your personal data only when a lawful basis under the UK GDPR applies. Your data may be used for the following purposes:

To provide or respond to your enquiries or service requests — we process your data as necessary to perform a contract or to take steps at your request before entering into one.
To comply with our legal and regulatory obligations — including anti-money-laundering, tax and audit requirements.
To manage and improve client relationships and business operations — we rely on our legitimate interests in communication, record-keeping and risk management while respecting your rights.
To send updates or marketing communications — only where you have given explicit consent, which you can withdraw at any time by contacting us.

4. Sharing and Transfers

We share data only when necessary and lawful —for example with:

ZFL Surveyors Ltd team members and accredited partners;
professional advisers such as law firms or financial institutions;
service providers that host our website and email systems under confidential contracts;
statutory or regulatory bodies (e.g. RICS, HMRC, ICO) where required by law.

5. Security and Retention

Personal data is stored on secure cloud servers with password protection and limited access. We retain it only as long as necessary—normally up to six years after service completion—to meet audit and legal requirements, then securely delete or anonymise it.

6. Your Rights

Under Articles 15–21 of the UK GDPR, you may request access to your data, correction of errors, erasure, restriction or objection to processing, data portability, and withdrawal of consent. Send requests to dan@zflsurveyors.co.uk.

7. Data Breaches

If a personal data breach occurs, we will notify the Information Commissioner’s Office (ICO) within the statutory period and inform affected individuals as required by law.

8. Cookies and Analytics

This site may use essential cookies for security and analytics cookies (e.g. Google Analytics) to understand traffic patterns. Analytics cookies operate only with your consent, which you can withdraw through browser settings.

9. Transparency and Referrals

All referrals and introductions are recorded within ZFL’s system to ensure transparency and compliance with RICS anti-bribery guidance.

10. Updates to This Notice

We review this notice periodically or when laws or operations change. Updates will appear on this page with the latest effective date.

11. Contact and Complaints

For questions or complaints about this notice, contact us at:
📧 dan@zflproperty.co.uk